Privacy Policies
OnePay is a fintech, not a bank. Banking services are provided by our bank partners.
Privacy Policies
Effective as of June 25, 2026
Banking services made available through OnePay are provided by Coastal Community Bank or Lead Bank, Members FDIC. Below are the Privacy Notices and Policies applicable to your OnePay accounts from OnePay and Coastal Community Bank or Lead Bank, as applicable.
Privacy Notices
- OnePay GLBA Privacy Notice
- Synchrony Bank Privacy Notice
- Coastal Community Bank U.S. Consumer Privacy Notice
- Lead Bank U.S. Consumer Privacy Notice
- OnePay Privacy Policy
Revised: June 2026
FACTS
WHAT DOES ONEPAY DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social security number
- Income
- Account balances and transaction history
- Payment history
- Employment information
- Credit history and credit scores
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons OnePay chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
| Reason | Does OnePay share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes | Yes | No |
| For our marketing purposes | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes – information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | Yes | Yes |
To limit our sharing
Call 1-855-830-6200
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions?
Call 1-855-830-6200
Who we are
Who is providing this notice?
This notice is provided by One Finance, Inc., OneProgress Services LLC, and Payment Progress LLC (collectively, “OnePay”)
How does OnePay protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to your personal information to our employees who need to know that information to provide your products and services.
How does OnePay collect my personal information?
We collect your personal information, for example, when you:
- Open an account
- Make deposits or withdrawals from your account
- Apply for a loan
- Use your OnePay debit card for debit purchases
- Provide account information
- Provide employment information
- Request or transfer funds
We also collect your personal information from others, such as credit bureaus, affiliates or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
- Sharing for affiliates’ everyday business purposes – information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include nonfinancial companies, such as a retail company.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include tax preparation companies, insurance companies, direct marketing companies and banks.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners can include financial service companies, such as banks, insurance providers, investment companies, securities broker-dealers and credit card companies.
Other important information
Rights Under State Law:
You may have privacy rights under various state laws. We will comply with these laws to the extent they apply.
For California residents:
We will not share information we collect about you with nonaffiliated third parties, except as permitted by law, including, for example, with your consent or to service your account.
For Vermont residents:
We will not disclose information about your creditworthiness to our affiliates and we will not share information we collect about you with nonaffiliated third parties, except as permitted by law, including, for example, with your consent or to service your account.